Refund & Return Policy

1. 30-Day Return Window

We want you to be completely satisfied with your purchase. You can return most items within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags attached.
• Accompanied by the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods.

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Shipping Costs for Returns

If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs. In other cases, you will be responsible for paying for your own shipping costs for returning your item.

6. Contact Us

If you have any questions on how to return your item to us, contact us at support@howjensen.com.